Contact the PDAM call center if there is a problem
The PDAM call center is a mandatory service for residents. This is because, the water installations obtained often have problems. PDAM itself stands for Regional Drinking Water Company. They are state-owned enterprises that regulate the distribution of water to citizens. The company has been on the move for a long time and is used by the majority of citizens.
The problems faced by the residents themselves can be of different kinds. Essentially, the problem must be reported so that you, as a consumer, do not feel aggrieved. However, most consumers don’t know when what conditions should contact the service center. In fact, there are many conditions under which consumers must contact it.
Among the many conditions, there are some of the most urgent conditions. In this condition, contacting the PDAM call center is mandatory. The hesitant and lazy nature of contact can no longer be tolerated when this issue arises. To be clearer, here are some reviews of some of the issues that require consumers to contact the call center.
Water does not flow normally as usual
The first issue that forces customers to contact the call center is when the water is not flowing normally. Usually, this condition only makes the flow slightly or even completely absent. There are several problems that can cause disturbances in this water flow. The first problem usually lies in the customer’s service pipeline.
The customer service pipe is the initial source of water flow to the consumer. If there is a problem with the pipe, all consumers will be affected. By contacting the PDAM call center, the verification can be carried out directly. Indeed, the customer’s official pipeline is permanently located next to the head office.
In addition to being tied to the initial part, pipes in other positions may also encounter problems. Usually, the first problem is related to a blockage. When there is a blockage in the flow, the water does not flow normally. In addition to blockages, leaks can also occur. Detecting these leaks takes a long time.
By contacting the PDAM call center, a team of experts will be immediately deployed so that this issue can be resolved. In addition to problems, stagnation in water flow can also be caused by technical problems. Repairs may be made to part of the pipe. By contacting CS, we will know when the repair will be completed.
The last possibility that is the worst problem is related to production disruptions. Usually, disruptions in production occur due to insufficient supply of raw materials. This shortage of supply occurs most often due to drought problems. However, natural disasters such as floods can also be the cause.
In fact, the supply of raw materials will also stagnate if the electricity in the center goes down. By communicating to the PDAM call center about this, you will know the problem that is occurring so that you no longer feel upset without knowing the certainty. It was really a smart decision.
Cloudy and dirty flow conditions
In addition, when the flow is abnormal, the call center should also be contacted when the water condition seems cloudy or dirty. This is obviously dangerous because dirty water can give rise to a wide variety of diseases. While it is still safe, dirty water can also make users uncomfortable when using it.
When you contact the PDAM call center, it will be explained the reasons why murky conditions may occur and when the problem will be resolved. Usually, this dirty condition will occur when the flow of water previously stagnated. When it weakens, the most likely is due to a pipe leak.
This pipe leak makes the possibility of water deposits even greater. Deposits are certainly not their own. However, this problem will not last long. If the dirty state is actually caused by sediment due to leaks, CS will advise you to throw away the water first.
After a while, the water that comes out will become clean because the dirty rushed water has run out. In fact, the problem of dirty water will be more difficult if it is caused by supply arrangements. Under normal conditions, the flow will have a standard pressure so that the entire section of the pipe is not full.
Since it is often in an incomplete state, the top of the pipe is more likely to give rise to dirt. When the dirt has increased a lot, it will be a problem if the pressure is increased. The increased pressure makes the top full of dirt irrigated by water. This makes the water contaminated with such impurities.
When you contact the PDAM call center and the problem is caused by this, the advice given is definitely to wait until the pipe is clean. However, cs will inform you that the waiting time until the water is clean will be a little longer. In addition, it will also be notified when the flow has returned to normal.
Fees do not match estimates
The call center should also be contacted if the invoices obtained are too large and exceed expectations. In fact, when the bill is not appropriate, there could be an error in the system and you will get a refund. However, this condition is extremely rare. Usually, the form of this problem is only a report so that similar problems do not occur.
When the PDAM call center is contacted due to a non-compliance of the invoice, the first thing that will be explained is the habit of not turning off the water tap completely. If this is done, it could be that the drops continue to come out all night. This condition can obviously inflate the bill if it is made every day.
Therefore, be sure to turn off the faucet perfectly after use. If you feel that you have completely turned off the faucet, the following problem is often caused by leaks in the consumer’s pipes. When the consumer’s pipe leaks, the water will continue to flow all the time.
That caused the bill to jump considerably. If this possibility exists, CS will communicate it directly in an expert manner. Once communicated, experts will come to your home and find out which parts have leaked.
However, as the report was made after the leak, the previous invoices still had to be paid. This is because you don’t report this problem regularly. In fact, when you contact the call center, you will be advised to check the meter regularly. The cost of the bill will always be the same as the meter.
You yourself need to already know the amount of daily use that is usually done. If, during the number verification, you seem abnormal, it would be preferable for you to contact the PDAM directly. With it, bad opportunities such as large price spikes will be avoided.
How to contact the call center
When you want to contact the call center, you first need to know the number. Indeed, the PDAM call center number is not like other companies whose conditions are centralized. PDAM uses different call centers for each region. Usually, each city has its own call center.
If you’re confused about finding a call center, you can look directly at the company’s social media. In each city, their own social media has been created. With this, you can contact him via a short message on social media. Usually, PDADs are the most active in using Twitter.
Make sure you use the call center quickly. It would be a bad experience if the problem was felt and you couldn’t do anything. After all, contacting the call center is not a difficult question. In fact, your neighbor must also have his contacts. With this, you can always contact the PDAM call center directly.