XL Call Center Isir Fornitur Mainstay Qrib il-Klijenti
At the end of 1996 there was the first private company in Indonesia to establish mobile phone service along with XL call centers. The me design was previously named PT Excelcomindo Pratama Tbk. A private company that was able to become one of Telkomsel’s competitors at the time as the government’s main provider or commonly called BUMN.
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Although private are at least able to become competitors of state-owned enterprises that are more dominant in society and capable of being touched in various locations. In the past, when they were still using phones and texting to communicate, the main factor that made the community or users comfortable was the presence of signals. In terms of signal, XL is basically also powerful in any place.
XL call centers are commonly owned and provided by this company. Because their users who are very global and whose whereabouts are unknown should be touched by a centralised service. So that they can find out what are the obstacles in the field or problems that their users still encounter, and evaluate their products in the future for a long time.
Because a product and company when you wake up definitely requires a lot of criticism and input from its users. In this way it is hoped that in the future it will be even better and can embrace competition for mobile phone services in Indonesia, which is still mostly dominated by state-owned companies in the form of Telkom as a mobile phone network service provider.
The Xl call center is also expected to be one of the bridges for companies and users in communication and marketing making. Because in this way people everywhere can be touched and given an understanding of the promos and what are the interesting products from this company. So he is expected to be able to solve the right problems.
Il-bidu ta’ PT XL Axiata Tbk
A company if it has listed its shares and financial statements publicly if in Indonesia on the Indonesia Stock Exchange , then the existence of the company is indeed not stirring and capable of becoming a bad one pioneer in the industry in which he was involved. They deserve to be appreciated in terms of their performance because they will be able to provide their wish reports publicly and then be accessible to everyone.
Initially this company was more precisely in October 1996 and then named PT Excelcomindo Pratama Tbk. Over time, with better performance and which could be touched and used by all circles of the Indonesian people, they began to carry out various business expansions for the broadening of the name of this company, of course, by presenting an XL call center.
Precisely in 2013 a breakthrough was made by this company as it was able to make an acquisition on one of Axis Telekom’s products or companies. This acquisition they did with some important notes of agreement in it. On the other hand , they also work with several companies outside Indonesia that have made their names.
They cooperated with Saudi Telecom Company or summarised as STC and Teleglobal Investment BV. They are very willing to pay off some of the debts as well as the obligations of this Asset itself. So this way they will have two superior products, namely XL itself as the product and their old Assets as their new supplier but still provide XL call centers.
Call Centre goal
Call centres are indeed indispensable for all companies today. They need a centrally integrated system as a solution for users who want to convey obstacles to their problems. So that everything related to problem-solving with these obstacles can be overcome centrally directly.
The existence of an XL call center is very important for this company. Especially after Axis’s procurement process, their performance is very much tested here. This bush product is more crowded and widely used by the wider community so that yourarely make many problems encountering them. The call center eventually became their mainstay.
Meanwhile, if the company wants to promo its customers, they can also use this call center as their liaison. Because it is felt that this system is able to reach the full range of users in all locations, especially in Indonesia. So that everything can indeed be done centrally.
From there, attracting the community by providing an XL call center becomes one of safety and comfort for themselves. They are not uncomfortable complaining when they encounter various problems. Because cs are also very friendly and soluble. Everything is done for the convenience of customers and the good name of the company is kept.
Company Internal Call Center
This company also pays attention to all forms of communication from its employees or employees. In addition to providing a customer help center, they also provide access to internal company communications for their employees. So that communication is very close and can take place at any time during office hours between employees or superiors with subordinates.
This service can also be one of the ways companies cover any kind of communication they don’t know about. The XL call center, in addition to being useful to customers, also has great meaning for its employees. For the company, it also has a big impact, especially communication. Because companies, especially management, can find out what employees are talking about and communicate.
Communication between employees is indeed very necessary andlam company. Like a team, communication determines a breakthrough for PT XL Axiata Tbk. The service or product is mainly digital or cellular, so communication is the main thing. It should therefore also be applicable in their own internal company.
Layanan is expected to be their foundation in navigating the rigors of this industry competition by presenting an XL call center as a complaints center. Because when they are still using or after using this product , it is hoped that its consumers will have a positive impression and will be able to become a tool for the company to grow and grow.
Benefits of Using the XL Network
After wading through Indonesia’s market share from 1996 to 2021 they provided a variety of mobile phone services that could become a fulcrum for the general public to access the internet daily life. The benefits are felt to be in line with the price of the package that this company is bound to compete with other suppliers.
Then there are other benefits in the form of speed and signal stability in their mobile phones when using the primern from XL itself. Because there are already many 4G LTE networks in several cities with an additional 1,800 spectrum after acquiring Axis, which makes it very stable and accessible everywhere while still presenting XL call center as a solution.
It is hoped that with the presence of PT XL Axiata Tbk, which has been established for a long time in Indonesia, it will be able to become one of the best providers of mobile phone network services even from the private sector. So that people have plenty of options to determine which attitude to use and you can complain about their problems at the XL call center.